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user_l5ahoa
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Monday, June 1st, 2026 9:29 PM

Long time customer in Florida and now in DC

Hello,

My wife and I are long time Comcast/Xfinity customers with cable, internet, and cellphone. I feel overlooked as I see new customers are getting a significantly better price and discounts that are not available to us as loyal long time customers. 
could you please do something to help lower our bill without sacrificing any of the services and tier of services we currently have. 

thank you. 

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5 hours ago

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XfinityCliff

Official Employee

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276 Messages

5 hours ago

Hello @user_l5ahoa, and thanks for posting your concern on our Xfinity Community forums and for being long-time customers! We understand how frustrating it can feel to see new customer offers while you are looking for ways to save on the services you already enjoy.

 

We would love the opportunity to review your account and see what options may be available to help lower your bill while keeping the services and level you value. Please send us a Direct Message* with your full name and service address, and we will be happy to take a closer look and work with you on this. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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