Visitor
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1 Message
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i am very frustrated that being a long time Xfinity customer, i am unable to get my bill down to a reasonable amount. With the way things are going, i am not able to afford $260/month for Internet and Cable. If you are able to offer $50 a month to new customers, why can't existing customer be able to get good value service. I work from home and need fast reliable internet, i have always been a very loyal customer and told others how good xfinity service is. However, not i am thinking of leaving and looking into other options. I explained my situation to your representative on the phone and the best he could off me is $186.70 per month, which didn't lower my internet but raised it from $120 to $140 a month and gave me the basic cable at $39.00. What type of deal is that, i told him i wanted to keep the sports package, local and the channels i enjoy now. He completely ignored what i said.
I am looking to lower my bill to $140-165 per month with taxes and all equipment, i need 1gb internet/unlimited and the cable i am currently getting. That is not to much to ask, when you offer new clients $50/month for 5 years and your loyalty customers are still paying $120-140 /month for internet. That is outrageous.
The other lady prior told me the only way to get that deal is to cancel my current subscription and sign up as a new customer, loosing all the movies i bought over the years and my platinum status, starting from scratch. Another interesting perspective for a 20+ years loyalty customer.
Feel free to contact me to discuss what promotions you can offer.
EG
Expert
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116.5K Messages
2 hours ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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2.8K Messages
2 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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