3 Messages
Lmtd basic converter
We do not have a limited basic converter. You are charging us $10 per month for something we do not have. There dozens of complaints about this. Xfinity needs to fix this
3 Messages
We do not have a limited basic converter. You are charging us $10 per month for something we do not have. There dozens of complaints about this. Xfinity needs to fix this
XfinityThomasB
Official Employee
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1.3K Messages
3 months ago
Howdy user_0fcrtc
Serialized hardware is always approved and accepted by the user. Has there been an additional piece of equipment in the home in the past that might have not been returned?
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Juice1818
Regular Visitor
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12 Messages
2 months ago
Xfinity tells everyone this "Flex Box" is completely free, but then starts charging you for this service $9.85 at about the 6 month mark. I don't even use it and was told it was free forever by the rep so I said fine, I'll take one but I will never use it and the Xfinity rep said, good... you never know if you might need it. I am now getting a charge for something I was forced to take and told I would never have to pay for it. This is just another scam by Xfinity and hopefully others are checking their monthly bills.
3
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