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Tuesday, May 28th, 2024 2:15 PM

Lmtd basic converter

We do not have a limited basic converter. You are charging us $10 per month for something we do not have. There dozens of complaints about this. Xfinity needs to fix this

Official Employee

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1.1K Messages

19 days ago

Howdy user_0fcrtc

Serialized hardware is always approved and accepted by the user. Has there been an additional piece of equipment in the home in the past that might have not been returned? 

3 Messages

No. We do not have a LMtd Basic Converter.  You have dozens and dozens of complaints about this topic.  Xfinity needs to fix this.  

Official Employee

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1.1K Messages

user_0fcrtc We would be happy to help research this. I hope it would be okay to circle back here publicly after we find out what was the culprit to share what we find out for other users to reference.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

Googled the Xfinity Customer Service phone number as online chat was no help. Slow and frustrating. Stuck in an online loop of inactivity.  Called customer service and eventually talked with a person (Kirt) who was very helpful.  He resolved the issue and gave us a refund.  Xfinity had sent us a xumo stream box a month or two ago.  It didn't work so we returned it a few days later.  Kirt found the returned equipment and fixed things for us.  Pretty sure the Xumo box was supposed to be free.  In any case, case resolved.. for the time being.   

Official Employee

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1.1K Messages

user_0fcrtc happy to hear everything was sorted out. XUMO as a service is free, and we provide the box as a free lease to access the service, once you would suspend the service, we just ask the box to be returned so another customer can have an opportunity to experience all XUMO has to offer. Thank you for the update! Our team is always here to help too. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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