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user_0ulv8k

1 Message

Wednesday, January 3rd, 2024 4:35 AM

Closed

LMTD basic converter

I’m receiving a charge for a LMTD basic converter and have no clue what this is. I didn’t receive this product. I came across forums of customers reviews also having the same issue. Can you clarify to me what this is?

Question

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Updated 

1 year ago

272

4

XfinityAmandaB

Official Employee

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2.1K Messages

1 year ago

@user_0ulv8k Thank you so much for your post and for, your help with information on our LMTD basic Converter box. This is an older model of our TV boxes. Super basic in design and an older box. Most customers that have these still connected to their accounts may have received a new upgraded box but never returned the older model. They commonly used when we were transitioning from analog signals to digital to help older TVs still work with the new updated services.  

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user_c2d60f

Visitor

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1 Message

1 year ago

I have the same issue. Feel like xFinity just throws in random charges to scam money from customers. I have not had cable service for more than 10 years. Why would this charge come up out of nowhere. 

(edited)

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XfinityDilary

Official Employee

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2.2K Messages

Thanks for your comment, @user_c2d60f. I'm sorry to hear you are experiencing a similar issue. We'd like to investigate the charge. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_skbx1s

1 Message

1 year ago

I was just charged $9.85 for the same thingy. I immediately returned it to the nearby Xfinity store and spent more time there than I want to for their mobile sale pitch. Can Xfinity guys somewhere out there instruct me how to get my refund? There is no warning from Xfinity that I will be charged for the unused flex box. Instead of cluttering my mailbox with sale promotion, can you at least send out a notice to warn about the coming charge?

Again I feel unjustified to be charged and I have now returned the box. Can some Xfinity guy in the forum follow up on the refund?

2

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XfinityRay

Official Employee

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2.8K Messages

Hello, @user_skbx1s! Thanks for reaching out about the box charge. The charge comes from when the service is removed and the box is unreturned. You are not charged for the box if the service is still part of your services. I would be happy to take a look at your billing.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityJeniece

Official Employee

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3K Messages

@user_skbx1s We want to thank you for reaching out through Xfinity Forums for support with your concern. We are glad we were able to resolve your issue! Never hesitate to create another public post for any of your future account and service needs! 😀

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

guttorp

Visitor

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1 Message

1 year ago

I am also seeing this charge. I do not have any old converters, as they were all picked up by the technician when I got the new ones,

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XfinitySara

Official Employee

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1.7K Messages

@guttorp - Thank you for leaving a comment with your shared concern. Before we convert your comment into its own post to ensure we handle each and every inquiry properly and efficiently, may I ask if you'e able to compare the number of TV Boxes in your home with the number of TV Box charges listed on your most recent statement?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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