scharnisaurus's profile

Wed, Dec 2, 2020 12:00 PM

LIVID with payment due date change

Can someone please explain to me why if they can change your due date after 6 months why they cannot change your due date at the beginning of a service?! I have auto payment set up and I want it pulled out the 11th. I don't care if I'm paying early for the service ( I can pay early) , or they wave a 5 day late payment once but it seems like they just don't care to make their customers happy or to keep them even at all?  I just want my gosh dang payment due date changed! I don't want to wait 6 months or have 6 months of late fees because they didn't want to just change it from the beginning. Oh god am I regretting getting Xfinity. I should have stuck with At&t. 

Responses

Accepted Solution

ComcastTeds

Official Employee

 • 

18.9K Messages

6 m ago

@scharnisaurus 

 

Apologies for the issue and the experience that you described above. 

 

Need to change the monthly due date for your bill? You can do so online from your account. Read below to get started.

Note: To be eligible for moving your bill’s due date, you must have completed at least one billing cycle, and your bill must not be currently past due.

Before you get started changing your due date, here are a few things to keep in mind:

  • You can choose a new bill due date online in My Account or in the Xfinity My Account app for mobile (you may be asked to sign in using your Xfinity ID and password).
  • Your account needs to be up to date, with no overdue balances.
  • Changing your due date won't cause late fees.
  • After you make the request to change your due date, you can check its progress on My Account.
  • Your next bill may come sooner or later than normal. This is a 'transition' bill and may be higher or lower than a normal bill.
  • Your new due date takes effect on the second bill after your request is completed.
  • If you have automatic payments set up, they'll automatically update to match your new due date.
  • The change needs to be made by the person in the home with the 'primary' username Xfinity ID (usually who your account is under).

If you don’t need instructions, go right to choosing a new due date for your bill in My Account.

 

That being said, we have provided a small credit for the inconvenience that should make the total due by 12/26/2020 more manageable. 

 

Apologies again and thanks for your patience.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastAmir

Official Employee

 • 

6.3K Messages

6 m ago

Hello scharnisaurus, 

 

Need to change the monthly due date for your bill? You can do so online from your account. Read below to get started.

Note: To be eligible for moving your bill’s due date, you must have completed at least one billing cycle, and your bill must not be currently past due.

Before you get started changing your due date, here are a few things to keep in mind:

  • You can choose a new bill due date online in My Account or in the Xfinity My Account app for mobile (you may be asked to sign in using your Xfinity ID and password).
  • Your account needs to be up to date, with no overdue balances.
  • Changing your due date won't cause late fees.
  • After you make the request to change your due date, you can check its progress on My Account.
  • Your next bill may come sooner or later than normal. This is a 'transition' bill and may be higher or lower than a normal bill.
  • Your new due date takes effect on the second bill after your request is completed.
  • If you have automatic payments set up, they'll automatically update to match your new due date.
  • The change needs to be made by the person in the home with the 'primary' username Xfinity ID (usually who your account is under).

If you don’t need instructions, go right to choosing a new due date for your bill in My Account.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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