LIVID with payment due date change

@scharnisaurus 

 

Apologies for the issue and the experience that you described above. 

 

Need to change the monthly due date for your bill? You can do so online from your account. Read below to get started.

Note: To be eligible for moving your bill’s due date, you must have completed at least one billing cycle, and your bill must not be currently past due.

Before you get started changing your due date, here are a few things to keep in mind:

• You can choose a new bill due date online in My Account or in the Xfinity My Account app for mobile (you may be asked to sign in using your Xfinity ID and password).
• Your account needs to be up to date, with no overdue balances.
• Changing your due date won't cause late fees.
• After you make the request to change your due date, you can check its progress on My Account.
• Your next bill may come sooner or later than normal. This is a 'transition' bill and may be higher or lower than a normal bill.
• Your new due date takes effect on the second bill after your request is completed.
• If you have automatic payments set up, they'll automatically update to match your new due date.
• The change needs to be made by the person in the home with the 'primary' username Xfinity ID (usually who your account is under).
  • If you need to, you can look up your Xfinity ID or reset your password.
  • Not sure which one is your primary username? Take a look at What's an Xfinity ID for an explanation or the differences between user roles.
     

If you don’t need instructions, go right to choosing a new due date for your bill in My Account.

 

That being said, we have provided a small credit for the inconvenience that should make the total due by 12/26/2020 more manageable. 

 

Apologies again and thanks for your patience.