Thank you so much for taking the time to reach out to Xfinity Support @user_ss8ylx! We are so glad to hear from you and happy to assist in any way that we can with your account concerns. No worries! You have reached out to the right team, and we are here to ensure you are having a top tier experience with your services. Luckily, we have plenty of service options and possibilities with making changes your service. So that we can get started, please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
EG
Expert
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107.1K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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1.9K Messages
2 months ago
Thank you so much for taking the time to reach out to Xfinity Support @user_ss8ylx! We are so glad to hear from you and happy to assist in any way that we can with your account concerns. No worries! You have reached out to the right team, and we are here to ensure you are having a top tier experience with your services. Luckily, we have plenty of service options and possibilities with making changes your service. So that we can get started, please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
(edited)
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