Visitor
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1 Message
Lies, overcharge,etc
I have been contacting them for monthes over and over letting them know to stop billing me because I pay through another my apartments, so I was basically double paying, my apartments amd xfinity, tried to get a refund back due to all the monthes I double paid. They lied about that. Just whole bunch of [Edited: "Language"]. I never leave reviews but this has really upset me!!!! Big time!!!!!!!
XfinityJeniece
Official Employee
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3.2K Messages
2 days ago
Hey there, user_7vlbob, thanks for reaching out through Xfinity Forums regarding your billing concerns. We would be happy to help with the details of the bill and ensure you are being billed correctly. Can you please send us a direct message with your full name and address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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