5 Messages
Lies and run around by Xfinity Agents
Case ECM0009327887 was opened by Xfinity after I called in last Sunday because I'm being billed $30 more a month than I was told by the agent that sold me an iPad and home internet bundle.
I was told I would hear back by Tuesday.
It is now Friday and I hadn't heard anything.
I called in and I received the run around again by someone that tried to use the excuse that they are just the mobile team when I told them right away I have a ticket number. After pushing back he finally relented that he had my ticket number, without me having to give it to him. What is with the act if he had the ticket number along?
Anyway, after putting me on hold he gave me some excuse that there is a delay because my iPad "has a new number", which doesn't make any sense and sounds like another excuse.
Stop lying and honor the terms of the bundle you sold me, Xfinity.
XfinityVictor
Official Employee
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772 Messages
1 month ago
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