New Poster
•
2 Messages
Lied to by representative
My mobile acct was billed $306 for 2 messages made in Canada. I called on 8/20 and representative advised it would be waived. I had to call on 9/8 when the bill processed to get the credit applied. Called on 9/8 to be told they could not waive the fee. I would like to get in touch with someone in corporate to file a complaint. Please help.
XfinityJeff
Official Employee
•
1.3K Messages
11 days ago
Good morning @Passa109, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issue with the mobile bill, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0