Visitor
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1 Message
Legal Billing Name Change
Hello,
I went into an Xfinity store to change my name (legal name change with court documents), but they said that it was impossible to do, which was frustrating. Should I try again with a different rep? Or is there a way I can do this from home?
Thanks!
EG
Expert
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110.3K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabby
Official Employee
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1.5K Messages
1 year ago
Hello, @colomtnrunner. Thanks for reaching our team on Forums regarding the name change. We can certainly help, we'll gather some information from you and if needed open a ticket. Please send a DM with your full name and full service address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityPeterH
Official Employee
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1.9K Messages
1 year ago
@colomtnrunner Glad we were able to get everything updated for you in our Direct Messages. Take care!
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