Donald39's profile

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Sat, Oct 31, 2020 6:00 AM

Late on paying due to Covid - acct. Suspended

Due to hardships related to the recent pandemic I, like most Americans at this time, have been spreading my finances extremely thin and have finally hit a mark where I am unable to make a payment until my next pay date which I scheduled for the exact date I will be paid. Despite my scheduling a future payment and despite Comcasts promise to not suspend customers accounts due to late payment during the pandemic my account has been suspended/frozen whatever you want to call it and I'm unable to utilize the service, most importantly my internet. I've been forced to pay almost ten dollars for a day pass just to gain internet access to even begin figuring this out and receiving help.
I'd really appreciate if I could just get some slack this one time and have my account reinstated back to normal until my scheduled payment in the next week.



Official Employee


18.9K Messages

6 m ago



Apologies for the issue and the experience that you described above. Your account is showing as having a current payment arrangement due by 11/9.


As a courtesy, I have credited back any late charges and reactivation fees incurred over the past 24 months.  I hope that helps in making the overall balance due more manageable. 


Those credits will post overnight and will be available to view in My Account. 


Thanks for your patience and hang in there.

I am an Official Comcast Employee.
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