Last Billing.

Hello! I do not know who else to talk to so I figured out if some customers or Xfinity Employee help me here when it comes to discontinuing your service. I am not afraid to speak my mind yes, I did switch over because Xfinity does not serve Fiber Internet & I am told will be like 5 years "MAYBE" to have fiber internet.  AT&T has Fiber in my area up to 5Gbps up & down + streaming with local channels + better pricing. The problem I am having when I got my last bill the ETF Early Termination Fee that IS NOT LISTED on my last bill. Why is that so important? AT&T When you switch over they will pay the ETF! However, what I find so odd is that the ETF is not listed when I look online I see a ONE-TIME CHARGE. I am told on the phone the $$$ is for the ETF. I told the person on the other phone it does not say ETF it says ONE TIME CHARGE. She could not explain why. I told her on the phone on my last bill the one time charge is not even listed on my bill and again she could not explain why. I said that is not my last bill then so why could I not get my last bill that actually says ETF of $$$? Again she could not say why. Now I am going to be honest here I felt disrespected. I PAID my ETF bill which I never got the bill instead it says ONE TIME CHARGE online. I did not actually get the ETF bill all I got is UP COMING CHARGES OF $$$. I never got the bill instead I had to call up the billing Dept & pay it. Now I have THE RIGHT to get that bill that says ETF & I did not get NO RECEIPT that's says ETF paid all I got is thank for your payment. Now I felt insulted & disrespected that's not right. I PAID my bill I have the right to Receipt that I paid the ETF or to say my actually Billing that I paid the ETF. Thank you