1 Message
Kept Internet but cancelled cable. Keep getting charged for cable
We cancelled our cable with xfinity on 11/28/2023. We received a cancellation confirmation email. On 12/24 our autopay was charged the full amount for cable and internet.
We used the xfinity assistant chat feature on the app to discuss the billing issue. Agent apologized for the issue and “escalated” the issue for a refund. Gave us a refund ticket id.
Still no refund on our account. I look at the app today and it shows they are planning to charge us for the full amount with cable again in January. This is insane! We haven’t had cable with them since the end of November, boxes and remotes have been turned in and they’re still trying to charge us.
After refund ticket id was issued, the agent then asked if we would like to upgrade our internet to the 1200mbps. With promotions it is supposed to be cheaper than the slower internet we had. Idk if this is the issue? Shouldn’t be as we still do not have cable.
Anyone have ways of helping?
XfinityVictor
Official Employee
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1.3K Messages
1 year ago
@user_bln1w1 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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user_ehf15n
1 Message
1 year ago
Same problem! I canceled cable, but kept internet. I canceled on January 5th and received the invoice dated January 11th, which shows not only the old triple play package, but also the new internet. So they are double charging me for internet and wanting me to pay for future services of cable. I also turned in my box and remote and they canceled my Netflix and HBO that was part of my Triple Play package. How does that make sense? I have no clue, but they are stealing from people and it isn't right!! And to charge double for internet?? I've called and fought this and they say I'll be credited, but I don't believe them. I turned off auto pay. I'm going to have to waste more of my time calling and fighting this. I'm not giving up.
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