Keep getting knocked out of chat.

user_jdi51 Hello there! Thank you so much for taking the time out of your day to contact our Xfinity Support Team. You came to the right place for help and our team is here to work with you to make sure you get the assistance with your mobile concerns. To get started can you send us a DM with your name and service address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message