hdgranero's profile

Contributor

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14 Messages

Tuesday, January 12th, 2021 1:00 PM

Closed

Keep getting charged for equipment I have never had recently.

For the last 2 months I have had to request that a $4.85 charge for a digital converter taken off? I own my modem and router. I don't have anything else in my townhome, I just plug them in the wall. When I chat with an agent they keep assuring me that I shouldn't pay it and don't worry about it. But after I paid my bill this month, there it is, it looks like I owe $4.85 still. Why can't this charge be taking off? It's very confusing. And why can't this be taken care of once and for all? On and off I have been a Comcast/Xfinity customer since the mid 1980's, for God's sake why is this occuring?

Official Employee

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800 Messages

4 years ago

You're correct 🙂 The app can take 24 to 72 hours to update but I can confirm that I see that there are credits that show in the billing system on our end. The next bill that prints will also list the credits but if you have any concerns or questions, just let us know! We appreciate you working with us and I hope that you have a nice night! 

Contributor

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14 Messages

4 years ago

Looking at my account just now, I see no changes? There is still a $4.85 due. I suppose the app will take time to change? But thanks again.

Contributor

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14 Messages

4 years ago

OK then, sorry to bug you about that, thanks again!

Official Employee

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2.4K Messages

4 years ago

No problem @hdgranero! Thank you for your time and patience! Do you have any additional questions or concerns for us today?

Contributor

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14 Messages

4 years ago

I'm good, thank you!

Official Employee

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2.4K Messages

4 years ago

Sweet! Please feel free to reach out in the future for help! We are here to serve you and appreciate you greatly for your business! We commend you for sticking with us as your internet service provider! Have a great day!

Visitor

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1 Message

4 years ago

I’m being charged for an extra iPhone 8 Plus that Ive never had, and this has been going for a year. I purchased two iPhone 8 Plus  almost three years ago and an android phone, the two iPhones 8 plus was paid for about a year ago, but the android was cancelled but was eventually paid for. I’ve had iPhone 8 Plus replacements doing the time of monthly payments of the two iPhone 8 Plus purchased about three years ago, returns and procedures was done correctly. But for some reason this company(xfinity, Comcast) has been charging me for a third iPhone 8 Plus for a year. They promised to fix the problem while still charging an extra $100 per month for a year now. 
What’s going on here? Somebody please fix the problem and refund the extra money back that is rightfully mind

Official Employee

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2.2K Messages

Hi there!  Thanks so much for taking the time to reach out to Xfinity here on our Community Forum to shed light on this issue you are having.  We are glad to assist.  Since this post is about 7 months old, can you please create a new one?  That way we can get some fresh eyes on this and get things squared away!  Thanks! 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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