hdgranero's profile

Contributor

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14 Messages

Tue, Jan 12, 2021 1:00 PM

Keep getting charged for equipment I have never had recently.

For the last 2 months I have had to request that a $4.85 charge for a digital converter taken off? I own my modem and router. I don't have anything else in my townhome, I just plug them in the wall. When I chat with an agent they keep assuring me that I shouldn't pay it and don't worry about it. But after I paid my bill this month, there it is, it looks like I owe $4.85 still. Why can't this charge be taking off? It's very confusing. And why can't this be taken care of once and for all? On and off I have been a Comcast/Xfinity customer since the mid 1980's, for God's sake why is this occuring?

Responses

Official Employee

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235 Messages

6 m ago

You're correct 🙂 The app can take 24 to 72 hours to update but I can confirm that I see that there are credits that show in the billing system on our end. The next bill that prints will also list the credits but if you have any concerns or questions, just let us know! We appreciate you working with us and I hope that you have a nice night! 

hdgranero

Contributor

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14 Messages

6 m ago

Looking at my account just now, I see no changes? There is still a $4.85 due. I suppose the app will take time to change? But thanks again.

hdgranero

Contributor

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14 Messages

6 m ago

OK then, sorry to bug you about that, thanks again!

Official Employee

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243 Messages

6 m ago

No problem @hdgranero! Thank you for your time and patience! Do you have any additional questions or concerns for us today?

hdgranero

Contributor

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14 Messages

6 m ago

I'm good, thank you!

Official Employee

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243 Messages

6 m ago

Sweet! Please feel free to reach out in the future for help! We are here to serve you and appreciate you greatly for your business! We commend you for sticking with us as your internet service provider! Have a great day!

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