2 Messages
Keep getting billed for Xfinity mobile cancel service.
I have being trying to get the issue resolved with my account. I do not have any service with Xfinity. However, I continue being billed for a phone that I returned new in the box. I keep getting Billed for service and phone payment. This was more than 3 months ago and still cant get the issue solved.
XfinityTony
Official Employee
•
1.2K Messages
25 days ago
@user_5anr06
Good afternoon! Thank you for creating a post. We definitely want to look over your mobile plan to see what is going on. Please, send a DM to Xfinity Support with your full name and address. Thank you!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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