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user_5anr06
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2 Messages

Sunday, December 1st, 2024 8:32 PM

Keep getting billed for Xfinity mobile cancel service.

I have being trying to get the issue resolved with my account. I do not have any service with Xfinity. However, I continue being billed for a phone that I returned new in the box. I keep getting Billed for service and phone payment. This was more than 3 months ago and still cant get the issue solved. 

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Updated 

23 days ago

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XfinityTony

Official Employee

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1.3K Messages

2 months ago

@user_5anr06
Good afternoon! Thank you for creating a post. We definitely want to look over your mobile plan to see what is going on. Please, send a DM to Xfinity Support with your full name and address. Thank you!

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

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user_5anr06

2 Messages

I have sent all the details. Thank you.

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2 months ago

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user_r3vigy

1 Message

HI @XfinityTony - I am having the same issue, have called to cancel 3 times, still getting billed. Each time, I'm on the phone for at least 30 minutes. Trying not to waste another 30+ minutes and getting a written confirmation of my cancellation. I've tried following the steps you've outlined above but don't see the "New Message" icon on the direct messaging URL you sent. Can you please clarify where to find this so I can message/email support services to hopefully cancel my cell phone service? Thank you.

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23 days ago

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XfinityTony

Official Employee

 • 

1.3K Messages

@user_5anr06

As a reminder, it is against the Xfinity Forums Guidelines and Acceptable Use Policy to send unsolicited Direct Messages to anyone, including Xfinity Support. Doing so can cause delays in response. For this reason, your ability to send a DM is restricted until your first public message. In the future, please create a public post in the appropriate board. If an Official Employee needs to work with you via DM, they will invite you.

Please, use these links to learn more about appropriate usage of the Xfinity Community Forums:

https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c

 

https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236

I have received your DM's, and I will be responding there shortly.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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