Just wasted an hour of my life for less than nothing.

I just wasted an hour of my life for less than nothing. My bill has reached the point of unsustainability so some things have to go. Here's how it's going so far.  

12:36 pm

COMCAST:Thanks for making your $322.67 payment to Xfinity! Your confirmation number is xxxxxxxxxxx. To review your bill and payment details, sign up for automatic payments or paperless billing, you can go here: https://customer.xfinity.com/billing/services TxtHelpOrStopMsg&DataRatesMayApply

COMCAST: No problem. I'll put you in touch with a live agent now.

COMCAST: Live chat started.

COMCAST: Ankit joined the chat.

ANKIT: Hi xxx, thank you for contacting Xfinity. My name is Ankit. I see you may need to make a payment. Is that correct?

ME: No. I just made one. I would like to cancel TV and phone servie.

ANKIT: I certainly understand your concern and I will do my best to resolve this for you, let me check the account first so that I can assist you in a better way.

ANKIT: .

ANKIT: :)

ANKIT: Just to confirm, could you let me know if you are referring to the address xxx xxx xxx?

ME: That is corrrect.

ANKIT: Perfect. Thank you for confirming. Please allow me a moment while I review your account.

ANKIT: Mean while I'm working may i know how's your day going so far?

ME: Fine.

ANKIT: Glad to know that. :)

ANKIT: Just to confirm, may I know if you have made any payment?

ME: confirmation number is xxxxxxxxxxx.

ANKIT: Thank you for the details.

ANKIT: :)

ANKIT: .

ANKIT: Just to confirm, could you please let me know why you would like to cancel the cable TV and phone services?

ME: I don't use a home phone and the TV plan is too expensive.

ANKIT: Oh okay!

ANKKIT: Please stay connected while I work with my dedicated team to cancel both services.

ANKIT: :)

ANKIT: Please keep on acknowledging my message so that we do not lose each other.

ME: Ok

ANKIT: Thank you for waiting. I truly appreciate your patience.

ANKIT: I hope we are connected.

ME: We are.

ANKIT: Perfect!

ANKIT: Jay, I checked with the dedicated team, and I have limited access to cancel the services. Additionally, a verbal confirmation is required to proceed with the cancellation.

However, there is no need to worry. I will arrange a call for you to cancel the services.

ME: Ok.

ANKIT: Thank you for your understanding.

ANKIT: .

ME: Ok

ANKIT: Could you please provide me with the best number to arrange a call for you.

ME: xxx-xxx-xxxx

ANKIT: Perfect. Please stay connected while I arrange a call for you.

ME: Ok

ANKIT: Thank you so much for waiting.

ANKIT: I have successfully arranged the call for you.

ANKIT: If you do not receive a call, you can reach out to customer care at 1-800-391-3000.

ANKIT: I hope we are in touch.

ME: We are.

ANKIT: Perfect!

ANKIT: Is there anything else I can assist you with today?

ME: No.

ANKIT: It's been nice chatting with you. Thanks for choosing Xfinity. Have a great day!

Can I get some assistance on getting this done (today) so I don't waste any more of my time?