Kat2CC's profile

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Friday, January 26th, 2024

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I'VE HAD ENOUGH - Price Gouging By Xfinity/Comcast

Every friend/stranger/literally everyone that I've ever told how much I am paying for Xfinity/Comcast has told me I am absolutely crazy for paying $318 for Cable TV, Land Line and 1200 gb Wi-Fi and I totally agree. Recently they upped the cost again and I'm just fed up. I've since talked to so many chat reps, advanced tech, loyalty desk. . .to no avail. Most chat reps will tell you anything just to get you to not leave the company, you rarely get a human and if you do, they're out of the country and hard to understand with roosters crowing in the background! It went from $289 to $318 recently and then some chat rep promised I could go back to $289 for the same services I have now but also for Xfinity Complete with extra pods. . .and when I said how do I get the new box and pods, they had some lame excuse about Xfinity watching my data usage and how things work throughout my home for 14 days. I don't need or want someone monitoring my home for 14 days, I've since figured out they don't really do it for any reason other than to see how much data you use and what you watch. I have cameras and that's my security but also I DO NOT WANT TO PAY $289 anyway. They said I had a promotion which fell off at the very same time as the ridiculous increase, just more lies! My contract expired much earlier in 2023. I've been a customer of Xfinity/Comcast since before it was Xfinity, it was Time Warner. Loyalty obviously gets you nowhere in this company, new customers pay so much less than I pay or even have been offered. I am done and if something doesn't change immediately, I will change to something else. I briefly tired ATT Uverse for a month when my house caught on fire and had to be fixed, went right back to Comcast and clearly, they could care less. I am a senior with a son who has disabilities and trying to pay these crazy bills. Comcast should be ashamed. Not only for using lying out of the country reps but for the fact no one even told me my bill was increasing. In fact, it was just the opposite, I was told I was getting a discount for having my auto pay to my bank account - I had that already. I don't even attempt to call again, you cannot get a human or you  get a human after an hour long wait and conversation with a robot and you're lied to, no thanks!! 

Kat2C

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