I've been overcharged for services and cannot get help via chat or phone, is there an email address I can use?

Good afternoon u/user_85c022, and thank you so much for reaching out on our forums with your Xfinity Rewards concerns. We'd be happy to take a closer look at your account balance, and help in any way we can. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Thanks again for your time spent working with us. I'm glad that we could figure out the billing issue and provide some clarity. If you ever have any questions in the future, please feel free to create another post and my team and our community is always here to help!