[Issue] Issue with installation charge happened on my account
I just moved into an apartment, and I had faulty coax connector in my media panel which caused slow and poor internet connection. The technician replaced the faulty part, and guaranteed that the visit was free of charge as I was not liable for the issue. However, when I check the billing statement, I found out that I was charged with the visit happened on August 7 for $100.
While I was chatting with a online representative regarding billing issue, Deepak rebooted my modem twice just to cut the conversation. I have video recording for the incident.
I have filed a BB complaint, and now request Xfinity to resolve this matter.
Your complaint case number is 15838010. If you provided an email address, you will receive an email with a link to your case within approximately 48 hours. You may click here to print a copy for your records. BBB acts as an impartial third party between you and the business in an effort to resolve your complaint.