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user_ad4ac0
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1 Message

11/12/2026 5:11 PM

Is the billing site down for everyone?

https://payments.xfinity.com/new

Gives:  Just a moment. This is taking a bit longer than expected, but we're on it.

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5 hours ago

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XfinityOrlandoM

Official Employee

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4K Messages

7 hours ago

@user_ad4ac0

Thanks for reaching out to us. We do apologize for any inconvenience. We not aware of any issues with our website. You may try using a different browser or clearing your caches and cookies. Or even try a different device.

 

 We also offer options to pay your bill through the awesome Xfinity app https://www.xfinity.com/support/articles/xfinity-app-bill-pay

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user_92lt59

Visitor

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3 Messages

Definitely a problem.  

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7 hours ago

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XfinityRaul

Official Employee

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3.3K Messages

@user_92lt59 Thanks for confirming you're also having issues using the online payment option. Have you tried using a different browser? How about using a different device, have you tried that?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 hours ago

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user_92lt59

Visitor

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3 Messages

Yes to all the above.  Please escalate. 

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7 hours ago

0

XfinityRaul

Official Employee

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3.3K Messages

@user_92lt59 We'll need to exhaust all of the troubleshooting options before we're able to escalate any requests. Have you tried to clear your cache and cookies, close the browser, then open a new page before trying again? How about using incognito mode?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 hours ago

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user_zjikzd

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1 Message

@XfinityRaul​ 

also yes to all, please escalate.

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6 hours ago

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user_92lt59

Visitor

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3 Messages

7 hours ago

Having an issue paying online as well.

0

Kriss717

Visitor

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1 Message

7 hours ago

It is down for me as well.

2

XfinityGabriel

Official Employee

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3.7K Messages

Kriss717, Thanks for reaching out and for letting us know. We offer our sincerest apologies for the inconvenience. While we work to get this resolved, another option is to call us at our 24/7 support number or to visit your nearby store for a payment. What I will do on my end is monitor this and follow up with you in one hour to provide an update. Thanks for your patience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 hours ago

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XfinityGabriel

Official Employee

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3.7K Messages

 

Kriss717, Hi there! It seems that the weblink is now up and running. How is everything working on your end?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 hours ago

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user_x11i44

Visitor

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1 Message

7 hours ago

I've tried the app and three browsers it's not working

1

XfinityFrank

Official Employee

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2.8K Messages

@user_x11i44, we are aware of an issue and looking into. Please try again later on. Apologies for the inconvenience!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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7 hours ago

0

user_1g8tof

Visitor

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1 Message

7 hours ago

I'm having the same issue. I've tried the app and my laptop browser. I just keep getting a spinning wheel, and the same message saying, "Just a moment. This is taking a bit longer than expected, but we're on it."

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XfinityBillie

Official Employee

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4.6K Messages

@user_1g8tof Thank you for taking the time to reach out to us here on our Xfinity Forums. Have you already attempted to log out of the Xfinity website, clear your cache and cookies and then attempt to log in again to process your payment?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 hours ago

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tymaxie2013

Visitor

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1 Message

6 hours ago

Can agree that the website and app both when trying to pay my bill are both constantly loading and then pulling up "Just a moment. This is taking a bit longer than expected, but we're on it." And have been for the last thirty five minutes straight on both sites.

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user_y4fkwj

Visitor

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1 Message

6 hours ago

I am experiencing the same thing

1

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XfinityJon

Official Employee

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2K Messages

Good afternoon user_y4fkwj. Our team is aware of an issue, and is working towards a resolution for this. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 hours ago

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user_y89319

Visitor

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1 Message

6 hours ago

I’ve been trying for an hour and it won’t load. I’ve tried my app, safari on my phone and even on a computer. Something is definitely wrong. 

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XfinityAdrienne

Official Employee

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2.5K Messages

Thank you so much for sharing your experience, @user_y89319! I do apologize for the experience, and our team is aware of the concerns. They are working to resolve the access as quickly as possible. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 hours ago

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