We can help with that! It sounds like your Xfinity login may be directing you to your closed Mobile account instead of your active Internet account.
When you sign in to the Xfinity app or website, check whether you have an option to switch accounts under your profile. If your Internet account appears, select it and try accessing the Billing section to make your payment.
Are you trying to make the payment through the Xfinity app or the website? Also, when you sign in, does it give you an option to select another account, or does it take you directly to the closed Mobile account?
XfinityAirelle
Official Employee
•
3.6K Messages
50 minutes ago
We can help with that! It sounds like your Xfinity login may be directing you to your closed Mobile account instead of your active Internet account.
When you sign in to the Xfinity app or website, check whether you have an option to switch accounts under your profile. If your Internet account appears, select it and try accessing the Billing section to make your payment.
Are you trying to make the payment through the Xfinity app or the website? Also, when you sign in, does it give you an option to select another account, or does it take you directly to the closed Mobile account?
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