Hello @user_aded68 and thanks for posting on our Xfinity Community forums!
If you are having difficulties with the App, it would be helpful to have a bit of additional details as to what your seeing. Without giving away any personal information, is there an error you're receiving or a message that the app is providing when trying to set up the payment?
Just so you know, you can also manage payments on your account by signing in via a Web Browser at Xfinity.com with your primary Xfinity ID.
EG
Expert
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118.6K Messages
4 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityCliff
Official Employee
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357 Messages
3 hours ago
Hello @user_aded68 and thanks for posting on our Xfinity Community forums!
If you are having difficulties with the App, it would be helpful to have a bit of additional details as to what your seeing. Without giving away any personal information, is there an error you're receiving or a message that the app is providing when trying to set up the payment?
Just so you know, you can also manage payments on your account by signing in via a Web Browser at Xfinity.com with your primary Xfinity ID.
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0