Internet voice equipment is inactive and being charged on my bill d being

user_xf5kt3 Hi there! Good morning, and thank you so much for contacting our team through our Forums. We are happy to review the account to see what exactly this charge is for and how we can help. To get started can you shoot us over a DM with your complete name and service address?
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it