WChang's profile
WChang
1st Topic

New Poster

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1 Message

Mon, Feb 22, 2021 11:00 AM

Internet service outage in Oregon

I'd like to request a credit for service outages last week. I did not have internet for 6 days (02/14 - 02/19). Thank you.

Question

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Updated 

2 m ago

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Responses

ComcastJeniece

Official Employee

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156 Messages

2 m ago

Hey there, WChang, thanks for reaching out through Xfinity Forums regarding your service interruption and seeing about getting a credit. I see you are a new poster on the platform! Welcome to the community and we really appreciate you joining the discussion! I apologize for the service interruption as I know how important it is to have active services these days with everyone working and schooling at home! We would be happy to take a look at the details on your account to see about a credit for the downtime. Can you please send us a Private Message and provide your full name and full address so we can pull up your account?

 

To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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genoavalos32

New Poster

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1 Message

2 m ago

Hi @ComcastJeniece 

I was without internet service in the Houston area due to the storms and have seem postings about getting a credit. Each reply I've looked at asks the person to send a private message, however, when I click on a Comcast employees name there is no "send message" button as indicated. 

 

We were without service from Feb 15 - Feb 18. Could you please assist with this? 

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Again

Expert

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25.4K Messages

2 m ago

@genoavalos32 

The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  
 
Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.
 
Thanks

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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