Internet plan price increase

The price of our internet plan increased last year and again this year with no prior notice that it would be increasing. The price is now more double than what I was paying when I first signed up, the plan is already the lowest speed offered and the new price is not worth it anymore with the current offers available with other providers.

Responses

XfinityPeterH

Official Employee

•

1.5K Messages

25 days ago

user_oby323 I know how important a monthly budget is in our home so if I were seeing a price increase over the years I would be wondering what's going on too. Our team is here and happy to assist you with looking over options your account may qualify for. Please send us your full name and complete address in a direct message:

Here is a great step by step process on how to send us a direct message.

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

• Press Enter to send it

Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

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user_oby323

Internet plan price increase

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