Visitor
•
6 Messages
Internet outage when it rains
Is infinity going to issue a credit when my internet goes down during a rain storm?
During this past “monsoon” season in AZ, my internet goes down during a rain storm; this also knocks out the local xfinity free WiFi sites in my location, so I *know* it’s not my home or my equipment.
Responses
XfinityAnthonyT
Official Employee
•
133 Messages
2 m ago
Hey there, I can help you with this.
In order to get started can you please send me a private message to Xfinity Support with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
5
0
user_6e1e26
Visitor
•
6 Messages
1 m ago
There is no attention given to intermittent problems. I have had the same issue for over two years, and we are up to the VIP service team level now (no badges for that), and it will undoubtedly fail again. Supposedly, there is some monitoring of our neighborhood, and I have now resolved to begging AT&T to lay fiber down my street, and I even offered to pay for it. My county just announced an infrastructure grant for broadband in our area, and we pray....
1
0