Visitor
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1 Message
Internet down for HOURS, want a refund
My internet was down for hours! I want a refund for that service that wasn't provided, but I pay for.
Visitor
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1 Message
My internet was down for hours! I want a refund for that service that wasn't provided, but I pay for.
EG
Expert
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118.5K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.4K Messages
2 hours ago
Hi there, @user_uox9yn. Sorry to hear you had service trouble. Any time the connection is down, it is certainly frustrating. You can request a credit using the directions located here : https://www.xfinity.com/support/articles/credit-xfinity-assistant. Let us know if that works for you.
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