Internet Charges

Your internet billing charges should work by GB, not by time (monthly). Eg. you bill every 1000GB used.

No charges for over the monthly limit, no warnings, no emails and full customer credits for unused GB in a month. This would be logical thus fair.

Now we are paying the same for 500GB and for 1000GB used in a month and months are 28, 30, 31 days. No incentive to me.

Many of us travel for work and don't use GBs at home at that time.

After all it is all about GBs and not about time.

Les

Responses

XfinityJorge

Official Employee

•

2.1K Messages

13 days ago

user_t7u396 Thank you so much for using Xfinity Support Team to contact our Xfinity Support Team. We see that you have some questiions regarding your data usage and plan, we are here to go over all of your options to provide you all the answers to your questions. To get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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• Press Enter to send your message

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Billing

user_t7u396

Internet Charges

XfinityJorge

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