1 Message
Internet charge
Hi, why am I being charged $45 this month for internet? It should be $35. Also an agent was supposed to credit my account $100 but only $60 went through. He said the other $40 would be there in 24 hours but it never was. Feel free to look at my chat history.
EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.3K Messages
2 years ago
Hello @user_188afc We can assist with your billing questions! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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