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user_406ihj
1st Topic

Visitor

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1 Message

09/30/2026 6:15 AM

Internet bill

My promotional rate ended and my 300 Mbps internet increased from about $35 to $90. The online Plan Builder only offers $70 for the same 300 Mbps service. I also have Xfinity Mobile and would prefer to stay if there is an existing-customer, loyalty, or retention offer closer to my previous price. Could the Digital Care team review all available promotions on my account?

Question

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Updated 

32 minutes ago

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EG

Expert

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121.7K Messages

1 hour ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityJeniece

Official Employee

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4.4K Messages

32 minutes ago

Hey there, @user_406ihj, thanks for reaching out through Xfinity Forums regarding your billing details. I would be happy to see what promotions we have available. Can you please send us a direct message with your full name and your full address? 

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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