Visitor
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1 Message
Internet Bill has increased by over 50% with no prior warning
My internet bill increased by 55% over the period of one month with no prior warning. The Xfinity assistant was no help in trying to determine the cause, it just kept showing me that I was paying $36 more this month than last without telling me why. I'd like to at least know the reason, and to determine if this was a mistake or not. I haven't switched plans.
XfinityJeniece
Official Employee
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3.4K Messages
23 hours ago
Hey there, @Deciduous, thanks for reaching out through Xfinity Forums regarding your billing details. I know how shocking it is to receive a bill for more than you were expecting. We would be happy to go over your billing statement with you and ensure you are getting the best value for your services. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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