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user_b84342
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11 Messages

Wednesday, July 26th, 2023 6:04 AM

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Internet and Mobile Bundle Discount

I was told when I signed up for Xfinity Internet, and Xfinity mobile in January 2023, that I will get a bundle discount. I do not see this bundle discount in my bill statements. I even went to the store, and the guy there said he does not know what is going on and he cannot help. How can I get my bundle discount prorated for the start of this year?

Question

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Updated 

1 year ago

141

3

0

XfinityArmand

Official Employee

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2.1K Messages

2 years ago

HI there @user_b84342!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We greatly appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited on this platform. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

4

user_b84342

11 Messages

@XfinityArmand​ I am posting here because the Xfinity Mobile "experts" have been useless so far.

2 years ago

0

XfinityArmand

Official Employee

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2.1K Messages

We can take a closer look at what can be done on our end @user_b84342.  Our forums are used primarily for residential services like TV, Internet, home phone and security.  Please feel free to shoot us a private message so that we can get your info and go over options. 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

c.wang09

1 Message

Was this ever resolved? I am having the exact same issue. Can I direct message you as well?

2 years ago

0

CCDanielB

Official Employee

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252 Messages

@c.wang09 Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_6b2503

Visitor

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17 Messages

1 year ago

HI did you get this problem resolved I've been having the problem for three years

0

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