1 Message
Internet account Inactive
So my payment came back just today and my internet has been unavailable, so I paid my bill just a few hours ago. Yet it still says I no longer have service and when I go to view my bill it says restricted. So you are going to take my payment but not turn my Wi-Fi service back on? I literally just got your service and so far I’m very disappointed and don’t feel confident in it. Please just turn my internet back on or give me my payment back
EG
Expert
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110K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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2.5K Messages
1 year ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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