Visitor
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1 Message
Installment plan
Got set up with an installment plan,made a $38 payment one month ,but now they're wanting the full past due balance.I thought the installment plan was a monthly thing.What's the story?
Visitor
•
1 Message
Got set up with an installment plan,made a $38 payment one month ,but now they're wanting the full past due balance.I thought the installment plan was a monthly thing.What's the story?
XfinityJeniece
Official Employee
•
3.7K Messages
4 hours ago
Hey there, @bm14, thanks for reaching out through Xfinity Forums regarding your billing details. We would be happy to help with going over the details of the installment plan. Can you please send us a direct message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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