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user_1pz5at
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Saturday, June 21st, 2025 12:33 PM

Installment Plan

I set up an installment plan for my past due balance yesterday. I paid the $50 and it said i had $16 due for the next 12 months to pay off the rest but I wouldn’t lose service. Why is my account now saying I need to pay more and that my account was suspended? 

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Updated 

2 days ago

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XfinityAirelle

Official Employee

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2.7K Messages

2 days ago

 

user_1pz5at  Hi there! We would be happy to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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