Visitor
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5 Messages
Installment plan
I am logging into my account and trying to set up an installment plan but it is not giving me that option. I had a substantial past due balance that I need assistance with. A payment plan would greatly help me out.
XfinityJanelle
Official Employee
•
2.2K Messages
3 years ago
@user_848702 Thank you for reaching out on the Xfinity Community Forums. We are happy to look into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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