Installment plan

@user_2e2b27 

If you have a past-due balance, you may be eligible to pay it off in monthly installments by setting up an installment plan through My Account or by chatting with Xfinity Assistant. As you’re signing up, you’ll need to make a minimum payment of $50 toward your past-due balance.

Unfortunately, Employees do not have the ability to assist in setting up repayment plans for customers at this time.

Setting Up an Installment Plan

1. When you log into My Account and see a message about flexible payments, select Chat for options to launch Xfinity Assistant.
   
   
   
2. Select I’d like to see my payment options.
   
   
   
3. To proceed with setting up an installment plan, select Installment plan.
   
   
   
4. If you’re ready to move forward with making a $50 payment and setting up an installment plan, select I’d like to sign up, then Sign up.
   
   
   
5. On the Installment plan page, select the minimum payment due ($50.00), or enter a larger amount if you’d like. Don’t close the page.
   
   
   
6. Review the terms of your installment plan and choose your payment method for the minimum $50.00 payment required to enroll.
   
   
   
7. Once you’ve reviewed your payment method and carefully read the terms of your installment plan, select Submit Payment to finish your enrollment.
   
   
   
8. On the Payment Confirmed screen, you’ll see a confirmation of your installment plan. We’ll also send you a confirmation email. It could take up to three business days for your installment plan to appear on your account.
   
   
   
9. Once we’ve finished setting up your installment plan, we’ll send you an email. You can check the status and details of your installment plan any time by chatting with Xfinity Assistant.
   

@user_f82700

Once an installment plan is set in place it cannot be modified nor the past due amounts changed. In certain areas, where the program is available, the account will be placed into an Xfinity Assistance Program where the services will remain active at a reduced service and rate of $14.95 monthly. Otherwise, we can look for more affordable plan options to prevent larger balances moving forward.