U

Visitor

 • 

7 Messages

Wed, Jul 13, 2022 7:23 PM

Installment plan

Hi I currently have an installment plan but I was needing for it to be redone into a new because I haven’t been able to pay it my past due is too high for me to pay but I can pay the sign up fee for the installment plan if it can be re worked. My permanent disconnect date is on July 18th. I just started a new job so I would be able to pay it going forward. Thanks 

Accepted Solution

XfinityBrie

Administrator

 • 

644 Messages

2 m ago

@user_2e2b27 

 

If you have a past-due balance, you may be eligible to pay it off in monthly installments by setting up an installment plan through My Account or by chatting with Xfinity Assistant. As you’re signing up, you’ll need to make a minimum payment of $50 toward your past-due balance.

 

Unfortunately, Employees do not have the ability to assist in setting up repayment plans for customers at this time.

Setting Up an Installment Plan

  1. When you log into My Account and see a message about flexible payments, select Chat for options to launch Xfinity Assistant.
    Pop-up screen on My Account

  2. Select I’d like to see my payment options.
    Xfinity Assistant chat screen.

  3. To proceed with setting up an installment plan, select Installment plan.
    Xfinity Assistant chat screen with installment plan options.

  4. If you’re ready to move forward with making a $50 payment and setting up an installment plan, select I’d like to sign up, then Sign up.
    Xfinity Assistant chat screen with repayment plan sign up options.

  5. On the Installment plan page, select the minimum payment due ($50.00), or enter a larger amount if you’d like. Don’t close the page.
    Installment plan minimum payment option.

  6. Review the terms of your installment plan and choose your payment method for the minimum $50.00 payment required to enroll.
    Terms of xfinity repayment plan and payment options.

  7. Once you’ve reviewed your payment method and carefully read the terms of your installment plan, select Submit Payment to finish your enrollment.
    Submit payment option screen.

  8. On the Payment Confirmed screen, you’ll see a confirmation of your installment plan. We’ll also send you a confirmation email. It could take up to three business days for your installment plan to appear on your account.
    Payment confirmed screen.

  9. Once we’ve finished setting up your installment plan, we’ll send you an email. You can check the status and details of your installment plan any time by chatting with Xfinity Assistant.
    Confirmation screen for repayment plan.

 

@user_f82700

 

Once an installment plan is set in place it cannot be modified nor the past due amounts changed. In certain areas, where the program is available, the account will be placed into an Xfinity Assistance Program where the services will remain active at a reduced service and rate of $14.95 monthly. Otherwise, we can look for more affordable plan options to prevent larger balances moving forward.

This comment was created from this reply

Official Employee

 • 

3.2K Messages

3 m ago

Hi there! Thanks so much for posting your question. We're happy to help you out with this. I'm curious if you've already taken a look/come across this link here: https://comca.st/3IyP3As?

Official Employee

 • 

3.2K Messages

3 m ago

Oh no! I am sorry to hear that! Please let us know if you have any further questions or concerns that we can help address while we have you here.

Official Employee

 • 

3.2K Messages

Have you already gone through this process before then ~ and if so ~ what occurred when you did so: https://www.xfinity.com/support/articles/installment-plan-balance-due?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

7 Messages

The option doesn’t come up when I’m in my account billing section that’s why I was contact to speak to someone to see if it can be set up that way

Visitor

 • 

1 Message

2 m ago

I’m also trying to sign up for the installment but it will not let me nobody has been able to assist over the phone 

XfinityBrie

Administrator

 • 

644 Messages

@user_2e2b27 

 

If you have a past-due balance, you may be eligible to pay it off in monthly installments by setting up an installment plan through My Account or by chatting with Xfinity Assistant. As you’re signing up, you’ll need to make a minimum payment of $50 toward your past-due balance.

 

Unfortunately, Employees do not have the ability to assist in setting up repayment plans for customers at this time.

Setting Up an Installment Plan

  1. When you log into My Account and see a message about flexible payments, select Chat for options to launch Xfinity Assistant.
    Pop-up screen on My Account

  2. Select I’d like to see my payment options.
    Xfinity Assistant chat screen.

  3. To proceed with setting up an installment plan, select Installment plan.
    Xfinity Assistant chat screen with installment plan options.

  4. If you’re ready to move forward with making a $50 payment and setting up an installment plan, select I’d like to sign up, then Sign up.
    Xfinity Assistant chat screen with repayment plan sign up options.

  5. On the Installment plan page, select the minimum payment due ($50.00), or enter a larger amount if you’d like. Don’t close the page.
    Installment plan minimum payment option.

  6. Review the terms of your installment plan and choose your payment method for the minimum $50.00 payment required to enroll.
    Terms of xfinity repayment plan and payment options.

  7. Once you’ve reviewed your payment method and carefully read the terms of your installment plan, select Submit Payment to finish your enrollment.
    Submit payment option screen.

  8. On the Payment Confirmed screen, you’ll see a confirmation of your installment plan. We’ll also send you a confirmation email. It could take up to three business days for your installment plan to appear on your account.
    Payment confirmed screen.

  9. Once we’ve finished setting up your installment plan, we’ll send you an email. You can check the status and details of your installment plan any time by chatting with Xfinity Assistant.
    Confirmation screen for repayment plan.

 

@user_f82700

 

Once an installment plan is set in place it cannot be modified nor the past due amounts changed. In certain areas, where the program is available, the account will be placed into an Xfinity Assistance Program where the services will remain active at a reduced service and rate of $14.95 monthly. Otherwise, we can look for more affordable plan options to prevent larger balances moving forward.

This reply has been converted into a comment
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Frequent Visitor

 • 

12 Messages

I have paid for this installment plan twice now and both times told my services will not be interrupted. I even downsized to just Flex streaming and still going on third month still no installment plan but yet 15th take another 50.00 payment to setup one and tell me no worries your services will not be interrupted. Wake up and flex streaming is just that interrupted have to pay past due. Why after all these years I paid almost 498 a month then downsize so cab get past due paid am I being punished. I never back out of my payment arrangements without xfinity doing so. 15th they canceled my payment arrangement and setup 12 month installment for 50 down payment again but that's on me. Won't restore my service till I pay the past due. Which they know I can't cause i would just avoid the long days of talking to 8 reps to resolve nothing after repeating yourself all day you feel sick

Frequent Visitor

 • 

12 Messages

1 m ago

That's not true I'm am disconnected and was told twice I was on installment plan taking 60 payment both times and told everything will be ok and now I am without flex

XfinityPaula

Official Employee

 • 

358 Messages

@Tbdddmason Thank you for sharing the trouble you have had with the installment process. Without seeing the account it seems like there was a temporary service plan put in place on your account vs a promise to pay (payment arrangement) or Installment plan since it is impacting the Flex service. Do you still have access to your home network and the ability to go online? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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