Installment plan

yeah I don’t qualify unfortunately @XfinityMorgan​ 

i was trying to see if I could get my installment plan re done over again since my permanent disconnect date is July 18th@XfinityMorgan​ 

I was needing a new installment plan to keep my services active @XfinityMorgan​ 

Have you already gone through this process before then ~ and if so ~ what occurred when you did so: https://www.xfinity.com/support/articles/installment-plan-balance-due?

The option doesn’t come up when I’m in my account billing section that’s why I was contact to speak to someone to see if it can be set up that way

@user_2e2b27 

If you have a past-due balance, you may be eligible to pay it off in monthly installments by setting up an installment plan through My Account or by chatting with Xfinity Assistant. As you’re signing up, you’ll need to make a minimum payment of $50 toward your past-due balance.

Unfortunately, Employees do not have the ability to assist in setting up repayment plans for customers at this time.

Setting Up an Installment Plan

1. When you log into My Account and see a message about flexible payments, select Chat for options to launch Xfinity Assistant.
   
   
   
2. Select I’d like to see my payment options.
   
   
   
3. To proceed with setting up an installment plan, select Installment plan.
   
   
   
4. If you’re ready to move forward with making a $50 payment and setting up an installment plan, select I’d like to sign up, then Sign up.
   
   
   
5. On the Installment plan page, select the minimum payment due ($50.00), or enter a larger amount if you’d like. Don’t close the page.
   
   
   
6. Review the terms of your installment plan and choose your payment method for the minimum $50.00 payment required to enroll.
   
   
   
7. Once you’ve reviewed your payment method and carefully read the terms of your installment plan, select Submit Payment to finish your enrollment.
   
   
   
8. On the Payment Confirmed screen, you’ll see a confirmation of your installment plan. We’ll also send you a confirmation email. It could take up to three business days for your installment plan to appear on your account.
   
   
   
9. Once we’ve finished setting up your installment plan, we’ll send you an email. You can check the status and details of your installment plan any time by chatting with Xfinity Assistant.
   

@user_f82700

Once an installment plan is set in place it cannot be modified nor the past due amounts changed. In certain areas, where the program is available, the account will be placed into an Xfinity Assistance Program where the services will remain active at a reduced service and rate of $14.95 monthly. Otherwise, we can look for more affordable plan options to prevent larger balances moving forward.

I have paid for this installment plan twice now and both times told my services will not be interrupted. I even downsized to just Flex streaming and still going on third month still no installment plan but yet 15th take another 50.00 payment to setup one and tell me no worries your services will not be interrupted. Wake up and flex streaming is just that interrupted have to pay past due. Why after all these years I paid almost 498 a month then downsize so cab get past due paid am I being punished. I never back out of my payment arrangements without xfinity doing so. 15th they canceled my payment arrangement and setup 12 month installment for 50 down payment again but that's on me. Won't restore my service till I pay the past due. Which they know I can't cause i would just avoid the long days of talking to 8 reps to resolve nothing after repeating yourself all day you feel sick

going through the same issue... been two weeks daily and its so frustrating.

Hello @user_101417 I'd be happy to help you with your account. Please send our team a direct message with your full name and full address.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

@Tbdddmason Thank you for sharing the trouble you have had with the installment process. Without seeing the account it seems like there was a temporary service plan put in place on your account vs a promise to pay (payment arrangement) or Installment plan since it is impacting the Flex service. Do you still have access to your home network and the ability to go online?