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user_350f4c
1st Topic

Visitor

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6 Messages

Saturday, October 2nd, 2021 5:10 PM

Closed

Installment plan

I received a offer for the installment plan. I paid the $50 now I’m told that I will not receive any service until the past due is paid. This is fraudulent business practice. Don’t fall for the offer. 

Question

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Updated 

3 years ago

1.8K

4

0

user_Kaitlan

Contributor

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317 Messages

4 years ago

Hello, @user_350f4c! I'm sorry to hear about any issues being experienced after signing up for an installment plan. I can definitely take a look into this with you and see what happened! Please send me a Direct Message with the full name of the Account Owner and yourself, if different, as well as the full address on file.

 

To send a Message:
1. Click on the Chat Bubble icon in the upper right corner.
2. Search for "Xfinity Support" and select "Xfinity Support" from the drop down list.
3. Type your message in the text area.
4. Press Enter to send!

8

user_350f4c

Visitor

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6 Messages

@XfinityKaitlan this did not work! 

4 years ago

0

XfinityJeniece

Official Employee

 • 

3K Messages

I apologize you are having issues sending over that private message. Are you attempting to send that message to Xfinity Support? What issue are you having exactly, so we can help with troubleshooting as we definitely want to help?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_350f4c

Visitor

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6 Messages

Read my original post! The installment plan is misleading. 

4 years ago

0

XfinityJeniece

Official Employee

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3K Messages

I apologize for the confusion! I am inquiring about the issue you are having in sending over a private message so we can further assist you with your billing concerns? We would need to get your account information through our Peer-to-Peer chat in order to further assist. Are you seeing the chat icon in the right-hand corner?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_350f4c

Visitor

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6 Messages

If I could afford to pay the past due I wouldn’t need a installment plan! 

4 years ago

0

user_278786

Visitor

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1 Message

3 years ago

I also signed up for this and paid $50. Called customer service that next day to see if it went through and was told this offers was no longer available and just had not been taking off the site. This is false advertising and Xfinity should still offer it, since it is still available for customers to select it. It's not our fault that you did not remove the offer for disconnecting it. 

1

0

XfinitySheila

Official Employee

 • 

1.1K Messages

@user_278786

 

Hi there! I am sorry to hear about your installment plan issues and I am happy to take a closer look.

Please send me a private message with your name and address to get started. 

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_c36be7

Visitor

 • 

1 Message

3 years ago

I called the other day about my internet dropping every 15 minutes. They said it was because of the “installment plan” and that I will experience slow services until I finish paying off the plan. What’s the point of having Ultrafast if they are going to cut off your internet whenever they feel like it. Not to mention the $260 a month. So much for that “installment plan”, this company is a joke. Xfinity doesn’t care about their customers, they only care about how much money they can get from you. We as consumers are at fault for letting these companies take a advantage of us. 

3

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XfinityMarcos

Official Employee

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2.3K Messages

Hi, @user_c36be7, I'm sorry you've been having issues with your connection and weren't able to get some clear information when you reached out. I promise I have all the tools and answers to get you pointed in the right direction. Our Xfinity Assistance Plan (XAP) is an awesome way to help keep our customers connected to what is now a vital service, Internet. I was really proud that we started this service to help our customers who need it the most. If you're in the program, your internet shouldn't be dropping, and if that's the case, I'd love a chance to help find a fix. However, once you're in the XAP you will be transitioned to Xfinity Internet service at 50/10 Mbps and at a reduced price of $14.95 per month. To help get us on the same page, are you having slow speed issues, or do you have an intermittent connection? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

user_3827e2

Visitor

 • 

3 Messages

I am very confuse what you are saying.  Xfinity Assistant suggested that I will be paying past due balance installment  along with monthly charge. I would keep the same services as before.  I was in  process of having Dish and EarthLink to come out to my house. I stopped because of Xfinity Assistant suggested. I took advantage of installment. Now, I am thinking that I have made a mistake.

3 years ago

0

XfinityJeniece

Official Employee

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3K Messages

Hey there, @user_3827e2, thanks for reaching out through Xfinity Forums! We definitely do not want to lose you as a customer and I would be happy to take a look at your account details to verify your XAP enrollment. We want to ensure you have the correct services for your needs. 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_3827e2

Visitor

 • 

3 Messages

3 years ago

Good afternoon, 

I had a $509.00 bill. I was getting ready for Comcast to turn off my service I had canceled my scheduled payment. In billing module, I was directed to check my options. The Xfinity Assistance suggested that I pay a initial of $50 and divide balances into 12 monthIy payments. My bill came out with my first monthly installment plus my normal bill.  The due date is 4/12/2022. Yesterday, I received notice that I am $38.23 past due.   I don t under why I am received a threat about suspension. I do not receive any help over phone. Xfinity is a joke. I should not aggravated like I am. I am getting real tried of Xfinity. There is no customer service. I am not late and being harassed about a billl that is not ń

Installment & One-time charges

$48.32

 

close

INSTALLMENT PLAN PAYMENT 1 OF 12

$38.32
Payment amounts are based on a 12-month installment plan to pay off your past due Xfinity balance in monthly increments.
Mar 16

1

0

XfinityRay

Official Employee

 • 

2.7K Messages

We are happy to look further into this, @user_3827e2. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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