1 Message
"Installation Fees"
I just got an email with my latest bill and it is $100 higher than it should be for an "Installation Fee." I installed my router and modem myself but a technician came out to repair wiring outside of my home. An Xfinity customer service agent made the appointment for me over the phone and did not mention the charge - in fact, she said that my account would be CREDITED for the time that I spent without internet service. I did the installation myself and am not responsible for the Xfinity lines outside of my home so why am I being charged?
XfinityFrank
Official Employee
•
1K Messages
4 months ago
Hi there, @user_3ebc0y! Thanks for reaching out to us here on the Community Forum. We would be happy to check on the charge and see what's going on! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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