2 Messages
Installation charged without consent
I basically had a house move and had to transfer the Internet. I had a replacement of model by visiting a physical store. But they couldn't scan that modem into the system so I had many calls and visit to the store to sort it out.
Finally they said someone has to come and look into it. I thought it was because of some issue on their side and no one told about the dollar 100 fee.
When I finally saw the 100 in the bill I called back customer service. I was told that it was part of some fine print that I should have known about that charge. I also read in this forum that I should have given verbal consent or something like that I was not told about this charge by anyone before the scheduled visit. The visit wasn't even something I asked for as I did self installation on my own previously.
Also the person who came in found that a given port was not working and that I just had to use another port in my house and no other wiring or replacement was done.
Just wanted to know if I can get back the 100 or not?
EG
Expert
•
110.7K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityThomasD
Official Employee
•
1.3K Messages
1 year ago
@user_c7jcwz Thanks for creating a post on our Community Forums. I'm sorry to hear about your experience with scheduling the home visit, and our team can help to review the billing and charge for you. Would you please send our team a direct message with your full name and full address?
To send a Direct Message:
Ensure you are logged in
0
0
XfinityFrank
Official Employee
•
1.4K Messages
1 year ago
@user_c7jcwz We want to thank you for reaching out on the Community Forum for support with your installation billing issue. We are glad we were able to straighten everything out for you. Never hesitate to create another public post for any of your future account and service needs!
1
0