Insane wait times to speak with an agent

Xfinity suddenly increased my Wi-Fi bill without notice and right now I’m currently waiting to speak with an agent over the phone. It has been 40 minutes of waiting. Very disappointed and dissatisfied with xfinity

Responses

XfinityWilliam

Official Employee

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1.3K Messages

1 year ago

Hello @user_k008n1. Did you get the assistance you were looking for while talking to our wonderful Phone agents?

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U

user_czj20s

1 Message

11 months ago

Xfinity wait time is our of control, it takes forever to talk to live agent, plus chat team is a joke they do not help at all

1

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XfinityJustinC

Official Employee

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1.3K Messages

@user_czj20s thank you for taking time out of your day to reply to this post. We're here to help over Xfinity Forums, you can create a post for assistance and wait for an employee to reply. I do like to get the proper expectations set up that depending on your post, with Xfinity Forums being a community space. It can take up to 2 days to get a response, depending on what is being asked and where you're posting.

if you need to make the post look pretty here the links

Guidelines: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c

Xfinity Forum Acceptable Use Policy: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236

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11 months ago

0

Billing

user_k008n1

Insane wait times to speak with an agent

XfinityWilliam

user_czj20s

XfinityJustinC

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