Insane wait times to speak with an agent

Xfinity suddenly increased my Wi-Fi bill without notice and right now I’m currently waiting to speak with an agent over the phone. It has been 40 minutes of waiting. Very disappointed and dissatisfied with xfinity

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XfinityWilliam

Official Employee

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1.4K Messages

2 years ago

Hello @user_k008n1. Did you get the assistance you were looking for while talking to our wonderful Phone agents?

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user_czj20s

1 Message

1 year ago

Xfinity wait time is our of control, it takes forever to talk to live agent, plus chat team is a joke they do not help at all

1

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XfinityJustinC

Official Employee

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1.5K Messages

@user_czj20s thank you for taking time out of your day to reply to this post. We're here to help over Xfinity Forums, you can create a post for assistance and wait for an employee to reply. I do like to get the proper expectations set up that depending on your post, with Xfinity Forums being a community space. It can take up to 2 days to get a response, depending on what is being asked and where you're posting.

if you need to make the post look pretty here the links

Guidelines: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c

Xfinity Forum Acceptable Use Policy: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236

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1 year ago

0

Billing

user_k008n1

Insane wait times to speak with an agent

XfinityWilliam

user_czj20s

XfinityJustinC

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