Visitor
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1 Message
In-home service charge
I was charged for an in-home service, but the in-home service was a problem with the cable that ran into the apartment that the technician found out to be cut from the source. I was without service for almost a week is it possible to be issued a credit for being without the service and the fact that the issue was not caused by me. Thank you in advance.
XfinityJanelle
Official Employee
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2.1K Messages
3 hours ago
Hey @user_6pu0e2, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the service visit. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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