Incorrect unreturned equipment charge sent to collections — need assistance

Hello,

I’m seeking assistance with an incorrect $150 unreturned equipment charge that Xfinity has supposedly referred to collections.

I previously lived in a student apartment complex where internet equipment was preinstalled and internet service was included in the lease. My signed lease explicitly instructed residents to leave the Xfinity modem/router in the apartment when moving out.

I moved out on July 27, 2026, and followed those instructions. My security deposit was subsequently returned without any deductions for missing internet equipment.

I have already contacted Xfinity by phone but was directed to collection agencies rather than receiving assistance investigating the charge.

I’m requesting help from an Xfinity representative to review the equipment records, investigate the charge, identify the current collection agency (as I was given phone numbers for multiple agencies), and arrange for the charge to be reversed and the collection recalled when the error is confirmed.

My primary concern is preventing inaccurate negative credit reporting from these collectors. I have my signed lease and supporting documentation available and would appreciate the opportunity to provide them privately. Any assistance would be greatly appreciated! 

Thank you.