Incorrect Outstanding Balance Notifications for Closed/Inactive Account

Hi Xfinity,

I have reached out multiple times to both the Support and Finance departments regarding charges for a service that I never started.

After reviewing my account, the Finance team acknowledged the issue and agreed to waive the balance. The amount was removed in installments because they were unable to waive it all at once. However, it seems there may still be a remaining balance that was missed.

I continue to receive emails about an outstanding balance even though I do not have any active service. When I contact the Support team, they also confirm that there is no balance due on my account.

Could you please clarify whom I should contact to resolve this issue completely and stop these notifications?

Thank you,

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user_8ghc8l

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3 Messages

14 hours ago

Here's the email i got

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XfinityJeniece

Official Employee

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4K Messages

Hey there, @user_8ghc8l, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to take a look at your billing details. Can you please send us a Direct Message with your full name and your full address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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14 hours ago

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user_8ghc8l

Visitor

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3 Messages

@XfinityJeniece Done, Thank you. Waiting for reply.

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14 hours ago

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Billing

user_8ghc8l

Incorrect Outstanding Balance Notifications for Closed/Inactive Account

user_8ghc8l

XfinityJeniece

user_8ghc8l

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