Visitor
•
1 Message
Incorrect May 2026 bill - sudden increase to $95.58 without notification + unauthorized router rental charge
Incorrect May 2026 bill — sudden increase to $95.58 without notification + unauthorized router rental charge
Hello,
This month you charged my account $95.58, although I have been paying around $40 per month for a long time.
I need a clear explanation for the following:
Why did my bill suddenly increase from ~$40 to $95.58?
Why was I not notified in advance about this tariff increase?
Why have you suddenly started charging me $15 for Internet Equipment / router rental when I bought my own modem and router a long time ago? This charge did not exist recently and has never been on my previous bills.
Please provide a full detailed breakdown of the $95.58 charge.
The standard chatbot response did not address these concerns. I request an immediate review by the executive team, full correction of the bill, and removal of the unauthorized equipment rental fee.
I can provide my account details privately if needed.
Thank you, Svit....
user_hsyjka
Visitor
•
1 Message
7 hours ago
My bill jumped $30 a month without explanation supposed to be a 5 year plan at set price.
1
0
EG
Expert
•
118.1K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAirelle
Official Employee
•
3.2K Messages
2 hours ago
Hello, Svit. Thank you for taking the time to reach out and share your concerns regarding your recent bill.
I can certainly understand why a bill increase of that amount would be unexpected, especially if you've been paying a significantly lower rate and are now seeing an equipment charge that wasn't previously listed.
We'd be happy to take a closer look at the account and review the billing details with you. This will allow us to determine what caused the increase, whether any promotional discounts recently ended, and why an Internet equipment charge is appearing when you own your modem and router.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
0
0