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user_3sr7nw
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11/04/2026 5:26 PM

Incorrect information given to me about past due amount

On 11/04/2026 your chat agent Kanchan explicitly told me the minimum to resume service was $136.82. I agreed to pay it, but then the agent immediately changed the story and tried to get me to pay the full $318.11. I have the $136.82 ready today. Please explain why I was told this amount if it won't actually restore my service, and tell me exactly what I need to do to get my Wi-Fi back on with the $136.82 I have."

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3 hours ago

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EG

Expert

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122.8K Messages

3 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityJorge

Official Employee

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3.4K Messages

3 hours ago

 

user_3sr7nw Hi there! Thank you so much for using our Forums and for taking the time to reach out to us. Our team is here happy to review the account to see how we can help you get connected again and clear any concerns about the balance. Please send us a DM with your name and address.To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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