Visitor
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5 Messages
Incorrect In home service visit of 100 $ with no services was done and still facing internet issues. Need escalation contacts ?
Hello,
Can some one help to reach out to the comcast management. I wanted to provide my detailed horrible experience with Internet Issues and with no services was performed I was charged 100 $ for In home service visit on which I was not provided guidance that I will be charged for the visit and still I am facing the Internet Issues
Here is my full experience
I have been with Xfinity for more than 4 years. Have terrible Internet experience started since mid of last year
1) I contacted technical support team this January and was directed to change my modem since the one which I was using was not compatible with Xfinity
2) Got the new modem and for a month there was no intermittent internet issues. After that I started getting Internet issues
3) Again I contacted tech support team and I was told that there was a severe network congestion and it was cleared there will not be issues.
4) For couple of days there was no issues and again got the same issues. Again reached out to support team, they told that they will send a technician to check the connection out side my home and I was not informed earlier that they are going to charge for this visit.
5) Technician visited and he told everything is fine and no services was done at my home. After couple of days again I have the same issues and this time I am tired to call again to check for the internet issues and decided to bare with this service for couple of months since then
On top of this, I got the xfinity bill for In home service visit of 100 $ which makes me more frustrated to pay this charges as hardly issues was not resolved yet and still struggling with internet issues.
I need to escalate this to top management. Can some one provide right contact details to escalate this issue ?
Thanks
Responses
XfinityMorgan
Official Employee
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2.7K Messages
2 m ago
Good morning, user_1cb967. This is not the experience we want for you. We can work with you to clear up any confusion and resolve the ongoing issues with the internet service. We're here to help!
The general rule is that we do charge a one-time fee to come out and install equipment. If we are coming out to service existing equipment, there typically will not be a charge for the visit unless we come out and the source of the issue is not Comcast-related. We do have a couple of follow-up questions in order to help you as quickly and efficiently as possible. How was the new modem installed, did you install it yourself? If so ~ did you pick up the new modem from a service center of ours, or was it shipped out to you?
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user_1cb967
Visitor
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5 Messages
2 m ago
Finally after a call with customer care billing team. Amount was credited back as it was posted incorrectly. Thanks !
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