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Wednesday, April 3rd, 2024 5:40 AM

Closed

Incorrect charges

Hello

I'm being charged for a device that I have returned. Please remove the charges from my account ASAP

Accepted Solution

Official Employee

 • 

1.3K Messages

19 days ago

@user_4bi58p Welcome to our community forum! Thank you for reaching out so we can review the charges on your account and make any necessary corrections. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

Accepted Solution

Official Employee

 • 

922 Messages

19 days ago

@user_4bi58p, thanks again for taking the time to work with us. I'm glad we were able to get the charges corrected. I hope you have an awesome rest of your week!

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